On Tuesday afternoon, I stupidly forgot to log off the administration page for the catalog. We only allow one person to be logged in at a time. For some reason, the system doesn't automatically log a user off after, say, twelve hours of inactivity. So I've been unable to log in to the catalog (a task I've only recently been able to accomplish at all!) since Wednesday morning.
I've emailed the company, I've looked for help from teh website, and I've waited on hold with tech support for two days now. Two days of calling and sitting on hold for fifteen minutes until they tell me to leave a message or hang up.
So they'll automatically log me out of their hold system at tech support after fifteen minutes, but they don't think to automatically log me out of the catalogafter 36 hours?!
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